Dispatch & Delivery
Once your order has been despatched from our warehouse, you will be sent a despatch confirmation email with details of your order.
All orders are sent by Royal Mail Recorded post. Please allow 3 working days (10 working days for International Customers) before contacting us, as sometimes it will take a while for the Post Office to deliver, or indeed fail to deliver and return the item/s to us.
We aim to despatch most orders within 24 hours of receipt as most items are in stock, but please allow 7-10 days. You will be contacted regarding expected delivery time if there are any changes to this.
Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is not correct.
Our delivery agents/couriers will require a signature upon delivery.
BFPO Addresses
We deliver to all BFPO (British Forces Post Office) addresses and these are treated as UK Domestic Recorded Delivery, but those in non-EU BFPO locations may incur local duty taxes, payable by the customer at cost upon collection or delivery.
Returns
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing via email to returns@vapourlights.co.uk, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund if the Goods are in fact defective.
Goods must be returned by the Buyer via recorded delvery and adequately insured during the return journey. The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the invoice/order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
Refunds
For Health & Safety, refunds cannot be offered if any of the goods have been used.
To organise your return of your faulty product, please email us at returns@vapourlights.co.uk or contact us on 02088197881 and speak to our Returns Department.
Availability
Orders are subject to the availability of stocks. If your choice of product is not available we will contact you to offer the following options:
- Alternative product - if the product is less in value then a partial refund will be arranged - if the product is more in value then additional payment will be required.
- A delay until the product becomes available.
- A refund to the value of the missing product plus any relevant consequential losses.
- Cancellation of the entire order and a full refund.
If we cannot contact you we reserve the right to provide suitable alternative products at no extra charge. It is very important that you give us your correct contact details during the order process.
